AI Voice Agent Malaysia

True Employment Cost

Most cost comparisons only look at base salary, which understates what a staff member actually costs a Malaysian employer. This calculator adds EPF employer contribution (13%), SOCSO (1.75%), and EIS (0.4%) on top of base salary, for a true total employment cost of roughly 15.15% above salary alone. For example, a staff member earning RM 4,000 a month costs closer to RM 4,606 a month once these statutory contributions are included.

Calls Automated Per Year

We multiply your daily call volume by 250 working days a year, a standard Malaysian working year excluding weekends and public holidays, then apply your chosen automation rate. If your team handles 150 calls a day and you set automation at 75%, that's 28,125 calls a year handled by AI instead of staff.

Staff Hours Freed

Automated calls are multiplied by your average call duration to get total minutes freed, then converted to hours. This reflects time your team no longer needs to spend on calls that AI now handles, time that can go toward higher-value work like closing deals or handling complex customer issues.

Equivalent Staff Capacity Freed

Total hours freed is divided by standard annual working hours, 2,080 hours, based on a typical 40-hour work week across 52 weeks, to express the time savings as a number of full-time staff equivalents. This helps answer a practical question: how many additional hires would you need to handle this same call volume manually?

% of Payroll Saved

This shows the estimated gross saving as a percentage of your total annual staff cost, calculated as gross saving divided by total annual staff cost. It gives a quick sense of scale, how much of your current calling-related payroll could be freed up through automation, independent of your specific salary numbers.

Estimated Gross Saving

This is the equivalent staff capacity freed, multiplied by the true cost per staff member, including EPF, SOCSO, and EIS. It represents the value of time and capacity returned to your business through automation, shown as a gross figure before any OpenGreet subscription cost is deducted, so you can compare it directly against your current staffing cost.

Why Gross, Not Net Savings

We intentionally show gross savings rather than subtracting a specific OpenGreet plan cost, since the right plan depends on your call volume and features needed. This keeps the comparison honest and lets you weigh the gross opportunity against your actual plan cost separately. View pricing or book a demo for a tailored net savings estimate.

Figures are estimates based on the inputs you provide and standard Malaysian statutory contribution rates as of 2026. Actual results vary based on your specific call types, team performance, and business context.