CALL ANALYTICS PLATFORM
Call analytics & conversation intelligence to drive actionable insights
Analyze performance, transcripts, sentiment, and outcomes across every AI phone call
CALL ANALYTICS DASHBOARD
Turn complex conversations into clear call analytics
- Automtically extract key insights from open-ended voice conversations
- Convert unstructured voice data into structured analytics
- Simple, intuitive dashboard usable by both technical and non-technical teams
Understand every AI call without reviewing transcripts manually
CALL ANALYTICS VISIBILITY
Zoom out for trends. Zoom in for individual call insights
- View call analytics across days, weeks, months, or years
- Track trends and performance patterns across key metrics
- Drill into individual calls with transcripts, summaries, and sentiment analysis
Monitor trends at scale and access granular call analytics instantly
CALL TRANSCRIPTS AND AI SUMMARIES
Instant summaries & transcripts for every AI phone call
- Automatic transcripts for every AI phone call
- Specialised AI analytics engine extracts structured summaries and key highlights
- Fully searchable transcripts for fast review and investigation
Convert raw voice conversations collected by AI voice agent into clear call analytics & summaries
SENTIMENT AND INTENT ANALYSIS
Reveal hidden intent and sentiment in every call
- Specialized AI engine extracts hidden intent, sentiment, and behavioral signals
- Identify objections, friction points, and missed opportunities
- Replicate successful call patterns across workflows
Turn hidden conversation signals into actionable insights and trigger post-call automation workflows
CALL ANALYTICS METRICS
Define & extract the exact metrics your business needs
- Define and customize metrics aligned with business goals, such as CSAT, AHT, FCR and more
- Automatically extracts structured call analytics metrics from conversation data
Monitor improvements and trigger automated actions from key call analytics metrics
CALL ANALYTICS